We are looking for talented people to join our teams. 

If we have sparked your interest and you want to work for one of the world's best communications consultancies, then we want to hear from you. We want you to tell us what role would best suit you and what you have to offer. While the following lists our current needs, our process is geared towards talking to people on an open basis to find out more about their aspirations and experience. This helps us shape our plans and build the best teams. We are therefore keen to hear from you whether specifically in relation to one of the following positions or to introduce yourself to H&K for future opportunities. 

If you would like to apply, please email your CV to: career@hillandknowlton.com.cn. We will contact you should an appropriate opportunity develop.

 

Director

Account Director

Senior Consultant

Consultant

Senior Account Executive

Account Executive

Account Coordinator

 

Director

Basic Function

Responsible for the overall development, maintenance and growth of both the clients and H&K staff. Provides overall strategy and direction for all client engagements. Analyzes and solves problems, develops strategic programs, ensures value-added products/services, oversees the development and execution of high-quality deliverables and continually relates the agency's work back to the clients' business objectives. Ability to utilize industry network to identify and secure new business wins. Responsible for employee satisfaction and retention. Works with human resources and finance resources in the office to position the office for success. Annual team fees to be delivered and maintained.

Qualifications

• Ten plus years of agency experience or equivalent
• Specialized industry knowledge niche and has senior level industry and media contacts.
• Proven experience managing a team at the highest level from a financial, client delivery and staffing perspective
• Proven ability to:
• identify and secure new business
• provide strategic, crisis communication counsel
• expand current client business
• develop and implement strategic communications programs
• Possesses solid presentation skills, including ability to communicate and sell ideas to prospects and current clients
• Ability to accurately project client revenues on a monthly, quarterly and annual basis
• Ability to manage, retain, and grow clients at the highest level

Duties and Responsibilities

Client Service

• Demonstrates compelling knowledge of the client, industry or function to address top management problems or opportunities.
• Leverages the knowledge of others utilizing a vast network of H&K and WPP colleagues to develop and serve clients with the deepest possible expertise - truly models Best Team practices.
• Earns trust by positioning the firm with clients, and manages the relationship, in ways that build a true institutional partnership.
• Responsible for building and maintaining client relationships at the highest level.
• Provides strategic input and oversight to development of key deliverables (i.e. messaging, branding, executive coaching, communications/marketing plans, strategy documents).
• Reviews and approves key client deliverables.
• Tracks industry trends and activities and offers new ideas to clients.
• Is proactive with clients to address any issues of dissatisfaction.

Self/Staff Management

• Serves as a positive role model by demonstrating a positive attitude, professionalism, and dedication to staff, which encourages teamwork and professionalism throughout the office.
• Knows the resources within office (i.e. HR Manager, IT staff, Financial Manager) and directs staff to appropriate resources to solve problems.
• Responsible for maximizing utilization of each team member on a monthly basis.
• Participates and reviews performance management process for all team members.
• Proactively gives informal constructive feedback to subordinates on a regular and timely basis.
• Assists subordinates with defining a career path and identifying a niche in which each team member can succeed.
• Documents all performance/personnel issues and reports them to human resources and general manager as appropriate.
• Works with general manager, human resources and financial manager to make recommendations concerning annual employee salary increases.
• Has a unique and compelling point of view that he or she shares with subordinates to help educate them to show how H&K differentiates itself from the competition.
• Identifies top performers and assigns client work and projects that will motivate, encourage, and retain them.
• Approves/reviews staffing assignments of direct reports on all applicable accounts.
• Helps direct or is integrally involved in a core service, asset group or practice niche.
• Manages time effectively, meets deadlines, pays attention to detail and sets priorities.
• Conducts fair and objective evaluations to assess the performance of staff.

Financial Management

• Annual fees to be delivered and maintained.
• Accurately projects revenue by client on a monthly, quarterly and annual basis.
• Reviews actual revenue and utilization throughout month to ensure goals are being met.
• Delivers revenue and account profitability at least as much as projected for each client on a monthly basis.
• In the event that revenue and/or utilization goals are behind, provide and implement plan of action for addressing shortfalls.
• Write-offs for team clients should be 5% or less annually.
• Ensures that all account financial matters are handled in a timely manner.
• Shows strong financial accountability by continuously finding ways to improve operating margins, while enhancing our high performance culture.
• Ensures 100% of team JSRs are accurate and returned to accounting on time.
• Ensures 85% of accounts receivables for team clients are less than 60 days outstanding.
• Reviews and approves subordinates time sheets within 24 hours of the week/month closing.
• Ensures H&K is compensated fairly for its time by managing and limiting “R” time.

New Business

• Engages in discussions with key potential client executives to gain access into their industry.
• Converts opportunities by building stature as a strategic thought leader and demonstrating our value.
• Evaluates and recommends pursuit of RFPs that are in line with H&K's new business targets and skill sets.
• Proactively identifies opportunities by following local and U.S. management agenda; partners in allocating resources to execute strategies.
• Reconstitutes knowledge into marketable, reusable assets by drawing from H&K's knowledge base to create innovative product offerings that attract new clients and open new markets.
• Ensures new product offerings are marketed effectively resulting in substantial new revenues and increased margins for H&K.
• Maintains an average new business pipeline.
• Participates in two networking activities per week, including lunches, seminars, direct marketing activities, cold calls, etc.
• Converts prospects to new clients.
• Reviews and approves all new business proposals for team before they are submitted.
• Assists General Manager and practice leader in identifying and pursuing new business opportunities.
• Works with other H&K offices and practices on new business opportunities in a Best Teams approach to providing client with a winning solution.
• Always on top of RFPs that exist and pursue the opportunity or refer business to other H&K offices as appropriate.
• Keeps financial team informed of new prospects and projects.
• Keeps General Manager apprised of latest developments regarding new business on a weekly basis.
• Serves as senior counselor in responding to RFPs.
• Plays major role in new business pitches and presentations.

Staff/Self Development

• Exemplifies excellence by communicating the H&K vision and direction in a compelling manner, enabling others to see where they are going and how they fit in.
• Assists in identifying professional development opportunities for staff and supports internal training program.? Leads one or more training sessions a year on a local and/or national level.
• Uses every lever to build a top performing team or group by managing a talent pipeline to build a high performance practice, office or client team.
• Works with local Human Resources Manager to find and attract top talent.
• Assists in developing skills for subordinates.

• Able to effectively delegate tasks.
• Ensures that staff is working in the most cost-effective way to deliver high quality and timely results to the client or H&K.
• Participates in training sessions.

Firm Promotion

• Conducts external presentations/seminars (i.e. PRSA) or participates in executive visibility opportunities (i.e. Board leadership, writing/placing industry articles) at least one per quarter.
• Takes leadership role in entering team for awards (local, state and national level).
• Seeks and exploits high visibility opportunities to enhance reputation by participating in industry symposia, contributing to articles, and finds other highly visible means to enhance H&K's reputation.

Others

• All additional works assigned by company.

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Account Director

Basic Function

• Team Management
• Responsible for the day-to-day management and operations of team with an emphasis on retaining and expanding current client business. Responsible for overseeing all client budgets (creating, expanding, forecasting, etc) and ensuring that revenue and account profitability for each client is reached on a monthly basis. Responsible for the supervision of all subordinates from SCs to ACs. Assists Practice Leaders on new business efforts. Has an established specialty or practice niche and strong, senior contacts in the media.

Qualifications

• 7- 8 years of agency experience or equivalent
• Specialized industry knowledge plus specialized skills in one or more key practice areas within H&K
• Proven experience managing a team from a financial, client delivery and staffing perspective
• Proven ability to:
• write new business proposals
• manage, retain and grow multiple accounts
• create and manage multiple budgets
• expand client business
• develop strategic communication programs
• Possesses solid presentation skills, including ability to communicate and sell ideas to prospects
• Proven leadership skills and sales ability
• Has an established network of senior industry and media contacts

Duties and Responsibilities

Client Service

• Ability to upsell sell value-add programs/services to current clients.
• Draws out the best thinking of clients and to ensure pragmatic, well-executed outcomes.
• Supervises and sets direction of activities in at least three accounts, including client needs, staffing, strategy and budgeting.
• Delegates client assignments, supervise others and work with other practices and offices.
• Truly models Best Teams practices by drawing on a vast network of H&K and WPP colleagues to develop and serve clients with the deepest possible expertise.
• Knows the tools, proprietary insights and methodologies available within H&K to best serve clients without creating new ones.
• Reconstitutes knowledge into marketable, reusable assets to develop new offerings by anticipating needs or meeting demands of current clients.
• Generates high value by moving the client organization to undertake and enact major change.
• Positions the firm and other colleagues with clients in ways that build a true institutional partnership.
• Responsible for building and maintaining client relationships.
• Has authoritative knowledge of multiple industries and business trends.
• Assists Ds in executing client satisfaction programs.
• Manages and reviews key client deliverables (i.e. messaging, branding, executive coaching, communications/marketing plans, strategy documents).
• Identifies “next level” thinking/ideas for clients by tracking industry trends and activities.
• Assumes creative and strategic direction and oversight on all account assignments.
• Has regular client contact to ensure the client is satisfied with account activity.
• Is proactive with clients to address any issues of dissatisfaction.

Self/Staff Management

• Manages multiple account teams effectively, including daily supervision of subordinates including professional and administrative staff.
• Knows the resources within office (i.e. HR Manager, IT, Financial Manager, etc) and directs staff to appropriate resources to solve problems.
• Proactively gives informal constructive feedback to subordinates on a regular and timely basis.
• Effective communicator and role model to others within team, practice and H&K network.
• Works with supervisor to address and enforce personnel issues related to team, including developing, recognizing and rewarding top performers and the ability to make tough decisions on those whose performance does not meet expectations.
• Assists subordinates with defining a career path and identifying a niche in which each team member can succeed.
• Identifies top performers and assigns client work and projects that will motivate, encourage, and retain them.
• Approves/reviews staffing assignments of all direct reports.
• Helps direct or is integrally involved in a core service, asset group or practice niche.
• Manages and tracks individual team members'utilization numbers throughout the month to ensure goals are being met.

Financial Management

• Manages average client annual billings.
• Aligns client expectations with budgets.
• Accurately projects revenues on a monthly, quarterly and annual basis for team's clients.
• Delivers revenue and account profitability at least as much as projected for each client on a monthly basis.
• Ensures write offs for clients do not exceed 5% annually.
• Ensures 85% of accounts receivables for team clients are less than 60 days outstanding.
• Reviews and approves all monthly invoice packages and ensures all office deadlines are met.
• Ensures that all account financial matters are handled in a timely and accurate manner.
• Ensures that monthly and/or weekly budget status reports are completed as part of budget-tracking process.
• Reviews and approves subordinates timesheets within 24 hours of the week/month closing.
• Ensures H&K is compensated fairly for its time by managing and limiting “R” time.

New Business

• Identifies business opportunities on current accounts and within H&K network.
• Orchestrates the creation and development of all new business proposals.
• Keeps finance team informed of new projects, particularly inter-company activities, to ensure the appropriate paperwork is completed.
• Leads teams through RFP process.
• Engages in discussions with key potential client executives to gain access into their firm or industry.
• Converts opportunities by building strategic relationships with clients or potential clients to demonstrate H&K value.
• Utilizes global H&K and WPP resources to potential client contacts to meet strategic communication needs of that client.
• Responsible for development of new products/services.
• Serves as primary point-of-contact in working with H&K staff to prepare client agreements.
• Leads new business pitches and presentations.

Others

• All additional works assigned by company.
  

Staff/Self Development

• Ensures that people are working in the most cost-effective way to deliver high-quality and timely results to the client and H&K.
• Works with local Human Resources Manager to find and attract top talent.
• Participates in a minimum of two networking activities per month.
• Participates in H&K training program.
• Assists local and national training directors by leading one or more training session a year.

Firm Promotion

• Makes promotion of the firm an important part of his/her performance, including identification of relevant outlets to publicize/promote current accounts and activities.
• Takes leadership role in entering team for awards (local, state and national level).
• Seeks and exploits high visibility opportunities to enhance reputation by participating in industry symposia, contributing to articles, and finds other highly visible means to enhance H&K’s reputation.

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Senior Consultant

Basic Function

Serves clients as day-to-day relationship manager and is responsible for developing plans for multiple accounts and seeing that these plans are executed. Independently manages multiple staff members (Consultant – ACs). Able to analyze and problem-solve issues for clients and staff. In addition, manages client’s budgets and takes a more active role in responding to RFPs and doing new business presentations.

Qualifications

Five - six years of agency experience or equivalent

• Possesses well-developed specialized industry knowledge plus unique communication skills in one or more of the key practice areas within H&K
• Proven experience managing a team from a financial, client delivery and staffing perspective.
• Proven ability to:
• write new business proposals
• edit documents
• present to clients
• expand client business
• develop and implement strategic communication programs
• Ability to create and manage multiple budgets, delegate multiple clients' assignments, supervise others, work with other departments and offices
• Ability to supervise contacts with suppliers/vendors, media and consultants
• Maturity to lead independent client contact
• Proven leadership skills

Duties and Responsibilities

Client Service

• Operates independently and manages multiple accounts.
• Reviews and approves all client deliverables.
• Is rigorous and fact-based and demonstrates ability to effectively problem-solve and analyze situations.
• Leverages the knowledge of H&K colleagues to deliver high quality results.
• Assists clients in undertaking and enacting changes within their organization.
• Able to identify gaps in client accounts and works with appropriate staff to produce and implement solutions.
• Has developed a broad portfolio of industry and functional experience and knowledge to accelerate problem solving and client buy-in.
• Helps to shape strategy, development and oversees execution of programs.
• Ability to identify and react quickly when an account is at risk and respond appropriately.
• Leverages a strong network by proactively engaging clients in dialogue about business issues.

Staff/Self Management

• Responsible for daily supervision of subordinates both professional and administrative.
• Is responsible for staff allocation of client work.
• Documents all performance/personnel issues and reports them to human resources and supervisor as appropriate.
• Is recognized as a strong manager from both a client and staff perspective.
• Knows the tools, proprietary insights and methodologies within H&K to best serve clients so work is not duplicated.

Financial Management

• Oversees monthly and/or weekly budget status reports as part of budget tracking process.
• Shows strong financial accountability by building client and colleague team commitment to achieve impact resulting in high financial returns for both the client and H&K.
• Holds self and others accountable to key financial levers: e.g., pricing, utilization, return on investment.
• Reviews monthly JSRs, approves budgets, client programs and invoices.
• Manages client budgets.
• Ensures team understands and meets account profitability goals.
• Works with financial staff to follow-up on past due invoices.

New Business

• Actively involved in business development and assumes a greater role in bringing in new business.
• Proactively identifies opportunities with existing clients to identify and uncover potential opportunities for growth beyond the scope of current assignments.
• Responsible for helping to develop new business strategies and group goals.
• Works with ADs and Ds to help clients see H&K value by assisting with closing high impact projects.
• Assists in preparing new business proposals for new and existing clients and participates in presentations.
• Demonstrates solid presentation skills, including ability to communicate and sell ideas to prospects.
• Staff/Self Development
• Participates in H&K training program.
• Supervises training of subordinates and leads training where appropriate.
• Continues participation in networking activities by attending a minimum of two networking activities or events per month.
• Work with ADs and Ds to help junior staff find opportunities that will challenge them and advance their careers.
• Proactively gives informal constructive feedback to subordinates on a regular and timely basis.
• Responsible for mentoring subordinates.
• Begins to identify industry and area of expertise in terms of future leadership roles and position within H&K.

Firm Promotion

• Seeks and exploits high visibility opportunities to enhance reputation by promoting the firm as appropriate, including identification of relevant outlets to publicize/promote current accounts and activities.
• Assumes greater responsibility for promoting H&K and activities within agency.
• Actively involved in process of entering office for awards (local, state and national level).

Others

• All additional works assigned by company.

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Consultant

Basic Function

• Account Management
• Serves as the day-to-day manager in executing strategic communication plans on multiple accounts. Independently supervises SAEs, AEs, ACs and Interns. Has ability to delegate multiple assignments, supervise others and able to work with other departments, groups and offices. Thinks strategically and creatively. Works effectively with both senior and junior staff and possesses maturity, keen judgement, enthusiasm and strong people skills. Has an established industry niche.

Qualifications

• Four years of agency or equivalent experience
• Possesses capabilities and special knowledge of the unique communication needs in one or more specialties
• Proven ability to:
• write and edit documents
• present to clients
• implement communication programs
• manage budgets
• Has a strong understanding of what motivates the media
• Emerging leadership skills
• Ability to multi-task, prioritize and manage all work for self and subordinates

Duties and Responsibilities

Client Service

• Manages multiple accounts independently.
• Demonstrates clear understanding and interest in client's business and the work H&K provides them.
• Able to identify, understand and resolve client issues.
• Knows the limits of ones expertise and brings in appropriate senior staff as needed.
• Earns clients trust by continually meeting deadlines; being a proven advisor and always being strategic.
• Ensuring that client is briefed on all relevant account activity including status of budget.
• Demonstrates creative and detailed strategic thinking.
• Actively involved in representing clients to the media.
• Serves as liaison between client and other H&K offices.

Staff/Self Management

• Responsible for the daily supervision of SAEs, AEs, ACs and Interns. This includes being aware of their target utilization, working with other team members to ensure that monthly goals are achieved and addressing any problems with supervisor and subordinate.
• Assists H&K management in building top performing by teams serving as an effective coach to subordinates.
• Key liaison between junior and senior staff.
• Delegating effectively – knowing what tasks are appropriate for subordinates and assigning them.
• Works with supervisor to address personnel issues related to team.
• Manages time effectively, meets deadlines, pays attention to detail, and sets priorities for all assignments.
• Helps subordinates to understand what is expected and the next steps to promotion.
• Conducts informal evaluations to assess performance of subordinates providing them with constructive feedback.

Financial Management

• Knowledge of client's contract and budget and responsible for completion of monthly billing letters and activity reports.
• Oversees monthly and/or weekly budget status reports as part of budget tracking process.
• Reviews monthly JSRs, activity reports, and invoices for accuracy.
• Ensures team understands and meets account profitability goals and maintains high utilization numbers.
• Proficient in using Estimator and other H&K financial tools.
• Demonstrates financial accountability by building client and colleague team commitment to achieve impact resulting in high financial returns.

New Business

• Identifies incremental business opportunities on current accounts and new business opportunities with prospects.
• Researches and prepares new business proposals for new and existing clients and participates in presentations
• Through networking, identifies potential new business and/or up-sell opportunities.

Staff/Self Development

• Continues to build a strong network database with H&K staff, expanding media and industry contacts.
• Responsible for monitoring subordinates training participation to ensure goals are achieved.
• Participates in H&K training program.
• Participates in staff hiring by interviewing candidates when requested.
• Participates in one or more networking event or activity per month.

Firm Promotion

• Promotes the firm as appropriate, including identification of relevant outlets to publicize/promote current accounts and activities.

Others

• All additional works assigned by company.

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Senior Account Executive

Basic Function

Executes public relations programs with increased client interaction. Begins to manage accounts on a day-to-day basis. Manages workflow on accounts for AEs, ACs and Interns. Begins to establish a specialty or practice area.

Qualifications

• 2 - 3 years agency experience or equivalent
• Ability to write and edit documents
• Understands principles of public relations and relevant client industries
• Possesses maturity and judgment skills necessary for client contact
• Thorough knowledge of media and how it functions
• Some supervisory experience – managing programs and personnel
• Ability to manage client budgets and deadlines

Duties and Responsibilities

Client Service

• Demonstrates capability for independent client contact by having a solid understanding of the client's industry, business directions and organization.
• Able to respond quickly when problems arise.
• Attempts to solve problems independently before seeking help from supervisors.
• Shares ideas and viewpoints with supervisors regarding client needs on current assignments.
• Works on a range of public relations/public affairs activities including:
• writing
• event planning/organization
• logistical support within one or more accounts
• Actively involved in representing clients to the media and manages aspects of media relations, including news conferences, promotions, product launches, editorial board meetings, etc.
• Exhibits knowledge of print and broadcast production process; ability to deal with designers, producers and other specialists.
• When assigned, serves as liaison between client and other H&K offices.

Self/Staff Management

• Delegates effectively – knowing what tasks are appropriate for subordinates and assigning them.
• Able to prioritize and manage own work, as well as that of subordinates, to meet goals of clients and supervisors.
• Responsible for the daily supervision of Account Executives and Account Coordinators. This includes being aware of their target utilization, working with other team members to ensure that monthly goals are achieved and addressing any problems with supervisor and subordinate.
• Assists H&K management in building top performing teams serving as an effective coach to subordinates.

Financial Management

• Knowledge of client's contract and budget and responsible for preparing monthly billing letters and activity reports.
• Understands revenue model and looks for signs of potential problems. Notifies appropriate supervisor and local H&K Financial Manager of any issues.
• Continues to expand knowledge of H&K financial systems (JSRs, Estimators, forecasting budgets, etc.).
• Monitors hours and expenses against monthly budget or program budgets through weekly review of activities.
• Works with financial staff to follow-up with clients on past due invoices.

New Business

• Identifies incremental business opportunities on current accounts and shares information with appropriate supervisor.
• Assists in responding to RFPs and other inquiries from clients and/or new business proposals.
• Through networking, identifies potential new business and/or up-sell opportunities.

Staff/Self Development

• Pursues career development opportunities related to his/her own career advancement.
• Responsible for monitoring subordinates training participation to ensure goals are achieved.
• Participates in H&K training program.
• Participates in one networking event or activity per month.

Firm Promotion

• Projects a positive image of H&K at all times.

Others

• All additional works assigned by company.

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Account Executive

Basic Function

• Project / event ?Management
• Executes public relations activities for client with an increasing role in direct client involvement.

Qualifications

• One-to-two years in agency or equivalent
• Ability to write basic documents (i.e. pitch letters, press releases, etc.)
• Understands basic principles of public relations and relevant client industries
• Possesses judgement skills necessary for client contact
• Has knowledge of media and how it functions

Duties and Responsibilities

Client Service

• Works on a range of public relations/public affairs activities including:
• research
• writing
• event planning/organization
• logistical support within one or more account teams
• Represents client(s) to the media and manages aspects of media relations, including news conferences, promotions, product launches, editorial board meetings, etc.
• Exhibits knowledge of print and broadcast production process; ability to deal with designers, producers, and other specialists.
• Begins to build relationships with clients by demonstrating a clear understanding in their business and industries.
• Implement & execute client events.

Self/Staff Management

• Oversees workflow of Account Coordinators and Interns.
• Achieves personal monthly utilization targets.

Financial Management

• Assists in monthly budget process as assigned, i.e. drafting monthly and/or weekly budget status reports as part of budget tracking process, reviewing vendor invoices as they arrive, etc.
• Begins to understand H&K financial systems (JSRs, Estimators, forecasting budgets, etc.).

New Business

• Identifies incremental business opportunities on current accounts and shares same information with appropriate supervisor.
• Continuously looking for new business opportunities for H&K.
• Assists in researching and responding to RFPs and other inquiries from clients and/or new business proposals.

Staff/Self Development

• Continues to expand knowledge, understanding and use of H&K infrastructure resources (HK.net, etc.), utilizes them on a routine basis and ensures subordinates do the same.
• Begins to build a strong network of industry and media contacts.
• Pursues every career development opportunity related to his/her own career advancement.
• Participates in H&K training program.
• Attends one networking event per month.

Firm Promotion

• Projects a positive image of H&K at all times.

Others

• All additional works assigned by company.

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Account Coordinator

Basic Function

• Execution
• Supports account team(s) by implementing and executing client programs as directed.

Qualifications

• Communications experience preferred
• Ability to translate basic documents, English to Chinese & Chinese to English
• University graduate, good command of English
• Basic understanding of media & its function
• Ability to develop press material, e.g. press invite, press releases,
• under supervision

Duties and Responsibilities

Client Service

• Works on a range of activities under the direction of supervisors including:
• research
• writing
• event planning/organization
• logistical support within one or more accounts
• Assist client team(s) by developing accurate media lists and pitch calls as directed.
• Manage media database
• Produce client’s weekly\monthly reports

Self/Staff Management

• Is resourceful in identifying when assistance is needed and knowing the appropriate staff to go to for assistance and/or problem solving.
• Achieves personal monthly utilization targets.

Financial Management

• Assists in monthly budget process as assigned, i.e. drafting monthly and/or weekly budget status reports as part of budget tracking process, reviewing vendor invoices as they arrive, etc.

New Business

• Identifies incremental business opportunities on current accounts and shares same information with appropriate supervisor.
• Continuously looks for potential new business opportunities for H&K.

Staff/Self Development

• Becomes proficient with H&K infrastructure resources (i.e. HK.net).
• Pursues every career development opportunity related to his/her career advancement.
• Participates in H&K training program.

Firm Promotion

• Projects positive image of H&K at all times.

Others

• All additional works assigned by company. 

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